SILVER SHADOW SUPPORT
Support & Community
Need help with installation, licensing, an Icom profile or unexpected radio behaviour? Use direct e-mail support or join the Silver Shadow Facebook support group.
Direct support
For orders, license delivery, activation, technical issues or bug reports, e-mail Silver Shadow support.
qsl.silvershadow@gmail.comFacebook Support Group
Ask questions, compare setups and share experiences with other Silver Shadow users in the dedicated support community.
Open Facebook Support GroupWhat to include in a technical report
- ✓ Silver Shadow version
- ✓ Exact Icom model and selected radio profile
- ✓ COM port and, where relevant, connection speed
- ✓ Windows version
- ✓ What you were doing immediately before the problem occurred
- ✓ A screenshot or short video when it helps explain the issue
Never post private credentials publicly. Do not place a complete Silver Shadow license key, Phone Remote PIN, PayPal details or other private credentials in the Facebook group, screenshots or public forum posts. Send order/license information by direct e-mail when needed.
Radio safety
If TX behaviour is unexpected, return the radio to RX, disable PTT HOLD/AUTO functions and resolve the cause before transmitting again. Test Early Access radio profiles in RX first and use safe power for TX tests.
Follow Silver Shadow
See demonstrations and short product updates on YouTube and TikTok.
YouTubeTikTok